Call Center Outsourcing

Disaster Answering Service

You can’t afford to let your patients wait in the event of an emergency. Our disaster answering service will be there to make sure that doesn’t happen. For over 40 years, our disaster answering service has been safely, professionally, and compassionately receiving disaster contingencies.

Our disaster answering service will always answer your critical calls. Our state-of-the-art disaster answering service software lets our live operators immediately answer your patients’ emergency calls. Then, our disaster answering service will instantly forward your priority calls to you. Our disaster answering service will forward your calls via your method of choice: fax, e-mail, voice-mail, standard page, alpha-numeric page, as well as patching live callers through to your lines.

Our disaster answering service promises only the best service for your patients. Our live operators are first screened to make certain they are the compassionate, prompt, and competent individuals we want for your patients. Then, our disaster answering service operators go through at least two disaster contingency training programs in addition to receiving HIPAA training. Our disaster answering service live operators also specialize in Spanish to English communication, so you can trust that you will never lose a patient due to miscommunication.

Our disaster answering service is reliable. We will never let our disaster answering service systems stop working for you. We have three back up systems in place in case of any possible system malfunction, as well as three expert disaster answering service technicians always ready to spring into action. Even if all of these systems should fail, we can transfer your callers to one of our sister disaster answering service locations. We even have a back up generator in the case of a blackout. With our disaster answering service, you know you’re in good hands.

You can trust in our disaster answering service to always be there. Our disaster answering service hours are 365 days a year, every hour, every minute of every day (including holidays). So you know that there will never be a time when your callers can’t get through. Your patients trust in you; you can trust in our disaster answering service.

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Testimonials:

I was very pleased with the Customer Service Department. The calls were always answered in a timely manner. The Representatives were very professional and polite to customers. They were prompt in handling emergency calls. The Representatives were available at all hours.