Call Center Outsourcing

Emergency Operators

Emergency Operators work in several different settings within the call center industry. We put trained emergency operators to work on behalf of our various kinds of client accounts. Our emergency operators answer phone calls involving all kinds of urgent issues.

Medical & Dental	Legal
Alarm Services	Private Security Services
CCTV Monitoring Alerts	Construction Accidents
Elevator Emergencies	Disabled Rider Services
Residential & Commercial Building Maintenance Services	Emergency Locksmith Services
Plumbing & Sewer Maintenance	Telecommunications
Cable & Satellite TV Providers	Insurance & Auto Towing

We meet urgent challenges with every incoming call. Our supervisors work alongside our emergency operators to ensure that we dispatch urgent messages correctly. What our emergency operators see on their monitors guides them in exactly how to handle each urgent call that comes into our emergency answering service. Our customer service representatives and programmers work together with our clients to create protocol instructions and scripts that simply work, regardless of each account’s complexity. Emergency operators training prepares them to handle the procedures involved in using our software tools. Excellent emergency operators combined with good planning help us provide cost-effective and professional emergency answering services.

On all urgent calls, it’s important that emergency operators convey that their needs are responded to by concerned members of your staff. Our emergency operators use the most advanced computer-based applications in the industry, and will always represent your organization as if they were your concerned and dedicated staff member, (as opposed to simply stating that they are emergency operators). Our emergency operators answer every call promptly, in your personalized answer phrase and are ready to address every issue immediately.

Every client’s urgent call protocols are unique. We offer different program variables to address each client scenario addressed by our emergency operators.

Emergency Operators answer inbound calls quickly and take accurate messages that are relayed to the appropriate on-call personnel programmed into your account instructions. Emergency Operators can also send urgent alerts through SMS mobile phone alerts (instant messaging), or by pager. You can also receive email alerts and faxes. Emergency Operators negotiate through scripting scenarios and account information, so that they can relay correct messages to both the caller and the client company. Our software alerts emergency operators to changes in account structure and on-call status information. This same software automatically responds to timed program changes, ensuring that our emergency operators always have the most up-to-date information on your account. These safeguards dramatically reduce emergency operator errors.

Emergency Operators are trained to distinguish between urgent and routine calls according to your account instructions. Emergency operators can re-route calls on the fly, and non-urgent calls can be directed into a separate voicemail box, or a message can be delivered through your “routine” instructions.

When your business absolutely requires the most skilled emergency operators working in the industry today, Emergency Answering Service can meet the challenges you present us. Give us a call today to learn how our emergency operators can assist your callers.

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Testimonials:

I was very pleased with the Customer Service Department. The calls were always answered in a timely manner. The Representatives were very professional and polite to customers. They were prompt in handling emergency calls. The Representatives were available at all hours.